Shipping & Delivery Policy
Mauna Sway appreciates your order and will strive to provide the best possible service. We ensure that our products are shipped and delivered in a timely, secure, and reliable manner.
Order Confirmation
You will receive a confirmation email with a receipt and order details once your order has been placed. Once receiving this notification, you can rest assured that the transaction has been successfully processed and that your credit card has been authorized.
Shipment Tracking
Once your order is ready to be shipped, we’ll send a notification with the tracking number for your package to the same email address provided at the time of purchase.
Please note: if you don’t receive a shipment notification with your tracking number within 7 days of placing your order, please contact us at info@maunasway.com.
Delivery
Unless otherwise stated, the following delivery timeframes can be expected for those living in Canada:
- In-stock furniture: within 2 weeks
- Custom designs: dependent on customizations
Prior to the day of delivery, our shipping partners will contact you directly to set a timeframe for your order's arrival.
Before this date, please take the time to measure your entry and any door frames to ensure your furniture has a clear pathway to the designated location in your home.
As a reminder, you will be responsible for any return shipping costs if we cannot deliver your furniture due to a lack of space or pre-planning.
Please note that we do not ship to P.O. boxes.
Shipping Costs
Mauna Sway offers standard shipping across Canada.
Our shipping rates are:
- To the nearest terminal: $275
- To your home: $425
Please note that if you live in a remote area, additional charges may apply.
In addition, any expenses associated with returned orders marked "undeliverable" will be charged to the customers for both the shipment and return.
Damaged Goods
When your order is delivered, please take the time to carefully inspect the packaging and ensure it’s in excellent condition. Then, before signing for your order, open the packages to check for damage.
If you happen to find any issues, please make a note on your receipt and send a written explanation and supporting images to info@maunasway.com immediately. A member of our customer care team will review your case, begin processing an insurance claim and get in contact with you to provide a solution.